• Business Hours: We process orders Monday through Friday, 8:30 a.m. to 5:30 p.m. EST (excluding major holidays).
• Shipment Confirmation: Once your order is processed, you will receive a shipment confirmation email with tracking details.
• Non-Shipping Days: We do not ship on weekends or holidays. Any orders placed outside normal business hours will be processed on the following business day.

• We do not ship to P.O. Boxes, APO, FPO, DPO addresses, or freight forwarding locations.
• If you need to ship to multiple addresses, please place a separate order for each destination. At this time, an order cannot be split to ship to more than one address.
• Delivery Disclaimer: We are not responsible for packages left unattended outside of residential addresses. Please ensure you provide a secure delivery location.

• Returns may be accepted on unopened and unused products purchased from our site within the last 30 days.
• To initiate a return, email us at support@owayusa.com to request a return authorization and the appropriate return shipping address.

1. Request Authorization: Contact support@owayusa.com within 30 days of receiving your product.
2. Ship Products Back: Once you receive our return instructions, ship the unopened, unused products back in their original packaging within 30 days.
3. Inspection & Refund: After we receive the items and verify they are in salable condition, we will issue a refund to the original form of payment, minus a 20% restocking fee.
4. Shipping Fees: Original shipping charges are non-refundable. The customer is responsible for return shipping costs.

Questions?

If you have any additional questions regarding shipping or returns, feel free to contact our Customer Care team at support@owayusa.com. We’re here to help!